Well done! I like your analysis and prescription for “integrity,” aligning the verbal and nonverbal message. In my work, I make a distinction between information and communication, the latter having an emotional content, a feeling, a personal point of view. So much of our business-related communication is, in fact, not communication at all, but simply the transmission of information. That is partly why so many people speak without the credibility that comes from the alignment you speak of. Best wishes, Robert