It’s very hard to find an exceptional service experience with all the automation, cost cutting, streamlining, and off-shoring going on in business. But how is the service culture within your organization? “First,... More »
Are you (or someone you love) spending more time staring at a computer or smart phone rather than face-to-face… [more]
You’ve probably been in meetings that wasted your time. Not just the idle chatter, or the time spent… [more]
Neuroscientist Tania Singer and her team recruited volunteers to play a game. Some were asked to play… [more]
I’m a big fan of “Seinfeld”. My favorite episode is titled “The Opposite,” which begins with… [more]
It’s very hard to find an exceptional service experience with all the automation, cost cutting, streamlining,… [more]
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