Posts filed in Communication Skills.
Seek First to Understand
Posted by Reid Neubert on Oct 19th, 2009. Related posts: Communication Skills • Influence • Understanding.
A former client of ours, a marketing executive, used to remind himself and his staff to seek “first to understand, then to be understood.” That sage advice is from The Seven Habits of Highly... More »
Richard Cage Was Someone
Posted by Scott Gross on Sep 30th, 2009. Related posts: Communication Skills • Friendship.
We didn’t really know the man. He was just one of our customers and that was good enough for us. Every afternoon he’d come toddling in and the wait staff would fall in behind him as wound his... More »
How Would You Define The Problem?
Posted by Guy Harris on Sep 25th, 2009. Related posts: Collaboration • Communication Skills • Conflict Resolution • Cooperation.
As I watch political campaigns, national debates, business meetings, and family discussions where the rhetoric and emotion increases while the civility and connection decreases, I see a common thread:... More »
Listening Is an Act of Leadership
Posted by John Baldoni on Sep 21st, 2009. Related posts: Communication Skills • Lead • Leadership • Leadership Skills • Listening.
On the day after Thanksgiving 2008, StoryCorps sponsored a National Day of Listening. Friends and families were encouraged to sit down with loved ones and tell their stories. “StoryCorps,” according... More »
Listening: An Act of Love
Posted by Dianna Booher on Sep 3rd, 2009. Related posts: Communication Skills • Featured Articles • Listening • Love.
Many people now pay a psychologist to fill the role a friend used to play. When we open one of the modules in our interpersonal skills course with this first line, attendees nod, as if struck for the... More »
A Better Way To Give Bad News
Posted by Peggy Klaus on Aug 18th, 2009. Related posts: Communication Skills • Conflict Resolution • Leadership • Persuasion • Work.
Delivering bad news is as undesirable as it is unavoidable. Nobody wants to do it. Yet sooner or later, most of us have faced the agonizing responsibility of communicating a message about corporate downsizing,... More »
We Have To Find A Way To Make This Work
Posted by Guy Harris on Aug 7th, 2009. Related posts: Communication Skills • Family • Parenting • Teamwork.
I am pretty reserved and definitely task-oriented. I care about people, but I expect people to behave logically. When I work, I focus very intently on the work in front of me. Distractions and interruptions... More »
Understand The Perspective, Don’t Label the Person
Posted by Guy Harris on Apr 6th, 2009. Related posts: Communication Skills • Family • Men in Relationships • Trust • Understanding.
Everyone on the planet has some descriptive word or set of descriptive words attached to them. These descriptive words represent gender, personality style, religious beliefs, race, country of origin, and... More »
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