We didn’t really know the man. He was just one of our customers and that was good enough for us. Every afternoon he’d come toddling in and the wait staff would fall in behind him as wound his... More »
Are you (or someone you love) spending more time staring at a computer or smart phone rather than face-to-face… [more]
You’ve probably been in meetings that wasted your time. Not just the idle chatter, or the time spent… [more]
Neuroscientist Tania Singer and her team recruited volunteers to play a game. Some were asked to play… [more]
I’m a big fan of “Seinfeld”. My favorite episode is titled “The Opposite,” which begins with… [more]
It’s very hard to find an exceptional service experience with all the automation, cost cutting, streamlining,… [more]
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