CEOS. Parents. Dishwashers. Teachers. Children. Anyone can be a leader, including you. When you bring the best out in others so they become higher-performing with and for others – you are a leader. Here are three traits that... More »

I lived in a shared household when I went to graduate school in San Francisco. Every Sunday night, we held a “house meeting” where all six of us met to dole out the week’s tasks for maintaining the household and to talk... More »

You communicate with employees for a hundred reasons — to keep them “in the loop,” “up to speed,” “on the same page” — but what is the overarching purpose? You should try to make your company, your division, your... More »

Are you (or someone you love) spending more time staring at a computer or smart phone rather than face-to-face with friends, colleagues and out those you see out and about? Surveys indicate that excessive Internet use is intensifying... More »

You’ve probably been in meetings that wasted your time.  Not just the idle chatter, or the time spent waiting for tardy attendees but the meetings that are overly long – and don’t enable individuals to bond as a team or... More »

Neuroscientist Tania Singer and her team recruited volunteers to play a game. Some were asked to play by the rules. Others were instructed to ignore them. To not play fair. After all participants played the game together, they... More »

I’m a big fan of “Seinfeld”. My favorite episode is titled “The Opposite,” which begins with George’s painful – and obvious – realization that his life is not working. He meets up with Jerry and Elaine... More »

It’s very hard to find an exceptional service experience with all the automation, cost cutting, streamlining, and off-shoring going on in business. But how is the service culture within your organization? “First, Take Good... More »

I vividly remember one day when my daughter Meryl Fé was 8. As was often the case, I was in somewhat of a hurry, and needed to get her moving, out of the house, to the car, and on the road. The more anxious I was about leaving,... More »

Honey, let’s start a business. Many first-time entrepreneurs also happen to be committed couples, and their home is their office.  Here are eight rules of engagement that can help both business and relationship thrive. ... More »

A former client of ours, a marketing executive, used to remind himself and his staff to seek “first to understand, then to be understood.” That sage advice is from The Seven Habits of Highly Effective People, by Stephen... More »